TraceMail data is hosted in Australia. Data is stored for the entire duration of the license unless deleted by the user prior to ceasing their TraceMail agreement. Upon termination of the TraceMail solution, data will be kept for an additional 90 days before being entirely and securely destroyed. If a customer wishes to leave the TraceMail platform, their data can be made available as a decrypted archive to allow importing into other email platforms as required. It is the customer’s responsibility to ensure they have made the relevant requests to TraceMail to have their data recovered if this is required.
Yes. TraceMail can be configured to archive a copy of all emails sent and received via TraceMail into your corporate email solution in a decrypted format. This is NOT the default setting so be sure to let your administrator know if this is a requirement when establishing the platform.
This depends on the implementation. For an Enterprise implementation (1000+ seats) this feature is available however on a standard/SMB implementation it is not.
TraceMail is licensed on a ‘per user, per month’ basis and you are only charged for professional users, not guest users. As a professional user, you can invite other users (guests) and can communicate securely with any end user from any organisation. Guest users have some restrictions, the most of which being that they can only create secure communications with the organisation (domain name) that invited them. They cannot invite other users and they cannot send secure messages to 3rd parties. Guest users that have not accessed the platform for 90 days will be disabled.
Check your spam or junk folder in your basic email account. Some email clients incorrectly label this verification email as spam. If you still do not receive your registration email, please contact your TraceMail administrator for assistance.
It won’t. Contact your TraceMail administrator and advise them of your new email address. Your administrator will then add your new address as an alias. You will receive an email into your new email’s inbox requesting you to verify ownership of this email address. Once verified, you can use TraceMail with either your old or new address.
Since TraceMail has the ability to link multiple instances within Outlook, occasionally a secure message will appear in Outlook, but not in the TraceMail web portal. Often this is a symptom of looking in the wrong place so you should confirm that you are looking in the correct TraceMail portal. To do this, open the message in Outlook and look at the top of the delivery slip. It will tell you the name of the portal that contains the secure message. If the message does not appear even though you are in the correct portal, be sure to check the archive and trash folders.
Not at all. A minimum of five licenses is required to implement the platform, however you can have as many, or as few, TraceMail users as required. You may like to limit licenses to only the executive team, or only staff that handle personal client information. TraceMail’s flexible licencing structure means the number of users can easily be varied to align with changing business needs.
Coming soon
